Shipping & Returns

Last Updated: December 4, 2025

At Sash & Smith Softlines, we want your experience to be simple and worry-free. Our Shipping & Returns Policy explains how we process orders, provide delivery, and handle returns and exchanges.

Shipping Estimates
All updated shipping estimates are shown at checkout. Delivery timeframes may vary during holidays or high-volume periods.

Order Changes & Address Updates
If you need to update your shipping address or order details, please email info@sashandsmithsoftlines.com as soon as possible. We cannot guarantee changes once an order has been processed.

Delivery Issues (Lost or Damaged)
If your package arrives damaged or appears lost in transit, contact us within 7 days of delivery (or expected delivery) at info@sashandsmithsoftlines.com with your order number and any relevant photos. We’ll help make it right.

Returns Eligibility
We accept returns within 30 days of delivery for most towel items. To qualify:

Towels must be unwashed, unused, and in original condition. Your receipt or order number will be required.

Personalized towels cannot be returned.

Final Sale Items
The following items are final sale and cannot be returned or exchanged:

Personalized / monogrammed towels

How to Start a Return or Exchange
Email info@sashandsmithsoftlines.com with your order number and the item(s) you’d like to return or exchange. We’ll reply with next steps.

Refunds
After we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to the original payment form. Shipping costs are non-refundable.

Exchanges
Exchanges are offered based on product availability. If an exchange item is unavailable, a refund will be processed instead.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Contact Us
Questions about shipping, returns, or your order? We’re here to help:
Email: info@sashandsmithsoftlines.com